Graduately/content/anglictina/4-rocnik/02-formalni-e-mail.md
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2026-10-09 20:40:37 +02:00

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---
id: anglictina-4-formalni-e-mail
puvodni: en.4.2
nazev: Formální e-mail
popis: Žádost a stížnost. Psaní a kvíz rejstříku.
---
# Výklad
## Komu, proč, co chcete, jak se loučíte
*Kostra*
- I am writing to apply for… / to complain about…
- I would be grateful if you could…
- Kontrakce v čistě formálním textu omezte: I am, not I'm.
- Na konci celé jméno. Žádné Cheers ani xoxo.
> Tip: neznámé jméno → Dear Sir or Madam a Yours faithfully. Známé jméno → Dear Ms Novák a Yours sincerely.
## Fakta, dopad, žádost
*Stížnost*
- The train on 3 May, which I had booked, arrived 90 minutes late.
- As a result I missed the interview.
- I would like a refund or an explanation.
- I look forward to your reply.
> Tip: zlost text oslabuje. Datum, číslo spoje a klidná žádost ho posílí.
# Psaní
Write a formal email of at least 55 words to a railway company. Complain about a delay. Start with Dear, use would, and end with sincerely or faithfully.
## Vzorová odpověď
Dear Sir or Madam, I am writing to complain about the night train to Berlin on 3 May. It arrived ninety minutes late, so I missed a morning interview. I would be grateful if you could explain the delay and offer a refund. I have attached my ticket. Please reply to this address. Yours faithfully, Tereza Malá.
## Musí obsahovat
- dear
- would
- faithfully
## Minimum slov
55
# Kvíz
## You do not know the person's name. You end with…
- [x] Yours faithfully
- Yours sincerely
- Cheers
- Love
> Neznámé jméno: faithfully. Po Dear Sir or Madam.
## Dear Ms Novák, … ___
- Yours faithfully
- [x] Yours sincerely
- Hi again
- Bye
> Jméno znáte: sincerely.
## Which opening is formal?
- Hey!!!
- [x] I am writing to apply for the post.
- I wanna the job.
- What's up
> I am writing to…
## A formal request sounds like…
- Give me a refund now.
- [x] I would be grateful if you could look into this.
- You guys messed up.
- Send money pls.
> I would be grateful if you could…