Graduately/content/anglictina/4-rocnik/02-formalni-e-mail.md
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2026-10-09 20:40:37 +02:00

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id puvodni nazev popis
anglictina-4-formalni-e-mail en.4.2 Formální e-mail Žádost a stížnost. Psaní a kvíz rejstříku.

Výklad

Komu, proč, co chcete, jak se loučíte

Kostra

  • I am writing to apply for… / to complain about…
  • I would be grateful if you could…
  • Kontrakce v čistě formálním textu omezte: I am, not I'm.
  • Na konci celé jméno. Žádné Cheers ani xoxo.

Tip: neznámé jméno → Dear Sir or Madam a Yours faithfully. Známé jméno → Dear Ms Novák a Yours sincerely.

Fakta, dopad, žádost

Stížnost

  • The train on 3 May, which I had booked, arrived 90 minutes late.
  • As a result I missed the interview.
  • I would like a refund or an explanation.
  • I look forward to your reply.

Tip: zlost text oslabuje. Datum, číslo spoje a klidná žádost ho posílí.

Psaní

Write a formal email of at least 55 words to a railway company. Complain about a delay. Start with Dear, use would, and end with sincerely or faithfully.

Vzorová odpověď

Dear Sir or Madam, I am writing to complain about the night train to Berlin on 3 May. It arrived ninety minutes late, so I missed a morning interview. I would be grateful if you could explain the delay and offer a refund. I have attached my ticket. Please reply to this address. Yours faithfully, Tereza Malá.

Musí obsahovat

  • dear
  • would
  • faithfully

Minimum slov

55

Kvíz

You do not know the person's name. You end with…

  • Yours faithfully
  • Yours sincerely
  • Cheers
  • Love

Neznámé jméno: faithfully. Po Dear Sir or Madam.

Dear Ms Novák, … ___

  • Yours faithfully
  • Yours sincerely
  • Hi again
  • Bye

Jméno znáte: sincerely.

Which opening is formal?

  • Hey!!!
  • I am writing to apply for the post.
  • I wanna the job.
  • What's up

I am writing to…

A formal request sounds like…

  • Give me a refund now.
  • I would be grateful if you could look into this.
  • You guys messed up.
  • Send money pls.

I would be grateful if you could…