---
id: anglictina-4-formalni-e-mail
puvodni: en.4.2
nazev: Formální e-mail
popis: Žádost a stížnost. Psaní a kvíz rejstříku.
---

# Výklad

## Komu, proč, co chcete, jak se loučíte
*Kostra*

- I am writing to apply for… / to complain about…
- I would be grateful if you could…
- Kontrakce v čistě formálním textu omezte: I am, not I'm.
- Na konci celé jméno. Žádné Cheers ani xoxo.

> Tip: neznámé jméno → Dear Sir or Madam a Yours faithfully. Známé jméno → Dear Ms Novák a Yours sincerely.

## Fakta, dopad, žádost
*Stížnost*

- The train on 3 May, which I had booked, arrived 90 minutes late.
- As a result I missed the interview.
- I would like a refund or an explanation.
- I look forward to your reply.

> Tip: zlost text oslabuje. Datum, číslo spoje a klidná žádost ho posílí.


# Psaní

Write a formal email of at least 55 words to a railway company. Complain about a delay. Start with Dear, use would, and end with sincerely or faithfully.

## Vzorová odpověď

Dear Sir or Madam, I am writing to complain about the night train to Berlin on 3 May. It arrived ninety minutes late, so I missed a morning interview. I would be grateful if you could explain the delay and offer a refund. I have attached my ticket. Please reply to this address. Yours faithfully, Tereza Malá.

## Musí obsahovat

- dear
- would
- faithfully

## Minimum slov

55


# Kvíz

## You do not know the person's name. You end with…
- [x] Yours faithfully
- Yours sincerely
- Cheers
- Love
> Neznámé jméno: faithfully. Po Dear Sir or Madam.

## Dear Ms Novák, … ___
- Yours faithfully
- [x] Yours sincerely
- Hi again
- Bye
> Jméno znáte: sincerely.

## Which opening is formal?
- Hey!!!
- [x] I am writing to apply for the post.
- I wanna the job.
- What's up
> I am writing to…

## A formal request sounds like…
- Give me a refund now.
- [x] I would be grateful if you could look into this.
- You guys messed up.
- Send money pls.
> I would be grateful if you could…